Last updated: November 1, 2025
At Ticxly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer experience platform and related services.
By using our services, you consent to the data practices described in this policy.
Personal Information:
• Name, email address, phone number, and company information
• Account credentials and authentication information
• Billing and payment information
• Communication preferences and contact history
Usage Information:
• Log data including IP addresses, browser type, and device information
• Service usage patterns and feature interactions
• Performance metrics and analytics data
• Cookies and similar tracking technologies
Customer Data:
• Data you upload or input into our platform
• Customer conversations and support interactions
• Files, documents, and media shared through our service
• Integration data from connected third-party services
Service Provision:
• Provide, operate, and maintain our AI-powered platform
• Process transactions and manage your account
• Deliver customer support and technical assistance
• Enable AI features and automated responses
Communication:
• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Provide marketing communications (with consent)
• Share important policy or service changes
Improvement and Analytics:
• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Ensure platform security and prevent fraud
We do not sell your personal information. We may share information in the following circumstances:
Service Providers:
• Third-party vendors who assist in service delivery
• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Analytics and monitoring services
Legal Requirements:
• When required by law or legal process
• To protect our rights and property
• To ensure user safety and security
• In connection with business transfers or mergers
We implement industry-standard security measures to protect your information:
• Encryption of data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures
We retain your information for as long as necessary to:
• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Improve our services and develop new features
• Maintain business records and analytics
Upon account termination, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law.
1. Access and Control:
Include:
• Company/Registered Name
• Registered Email
• Modules Used
• Data to delete (full account, chats, files, etc.)
• Optional reason
2. Email Us
Send your request to support@ticxly.com
Subject: “Data Deletion Request – < Company Name > ”
3. Verification
We may verify your identity and confirm the deletion scope.
4. Deletion
After verification, your data— including backups and integration data—will be permanently deleted where legally allowed. A confirmation email will be sent.
5. Exceptions
Some records may be retained only for legal, security, or fraud-prevention purposes.
Access and Control:
• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
Communication Preferences:
• Opt out of marketing communications
• Manage notification settings
• Control cookie preferences
We use cookies and similar technologies to:
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Ensure platform security and functionality
You can control cookie settings through your browser preferences or our cookie management tools.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
Our platform may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@ticxly.com
Address: Benzy Infotech Pvt. Ltd. , Mythri Nagar, Manimala Road Edappally, Cochin - 682024 India
Phone:+91 484 413 6000