Last updated: November 1, 2025
Welcome to Ticxly. These Terms and Conditions ("Terms") govern your use of the Ticxly platform, website, and services (collectively, the "Service") operated by Ticxly Inc. ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Service: Refers to the Ticxly AI-powered customer experience platform, including all software, applications, data, and related services.
User/Customer: Any individual or entity that accesses or uses our Service.
Account: A unique account created for you to access our Service.
Content: Any data, text, graphics, photos, and other materials uploaded, downloaded, or appearing on the Service.
Ticxly provides an AI-powered customer experience platform that includes:
• Omnichannel conversation management
• AI-powered automated responses and chatbots
• Customer analytics and reporting
• Workflow automation and ticket routing
• Integration capabilities with third-party systems
• Knowledge base and self-service portal features
To access certain features of the Service, you must register for an account. You agree to:
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account
You agree not to use the Service to:
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service for any unlawful or prohibited purpose
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as outlined in our Privacy Policy.
You retain ownership of your data. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law.
The Service and its original content, features, and functionality are owned by Ticxly and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without prior written consent.
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service availability. We may modify, suspend, or discontinue the Service at any time with reasonable notice.
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service.
Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as specifically stated in your subscription agreement.
We reserve the right to change our pricing with 30 days' notice to existing customers.
To the maximum extent permitted by law, Ticxly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
You agree to defend, indemnify, and hold harmless Ticxly and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.
Either party may terminate this agreement with 30 days' written notice. We may terminate your access immediately for breach of these Terms.
Upon termination, your right to use the Service will cease immediately, and we may delete your account and data after a reasonable retention period.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@ticxly.com
Address: Benzy Infotech Pvt. Ltd. , Mythri Nagar, Manimala Road Edappally, Cochin - 682024 India
Phone:+91 484 413 6000